Refund policy

Return & Refund Policy

90-Day Money-Back Guarantee
If your heels aren't closed, you keep your money. You have 90 days from the date of delivery to ask for a refund, for any reason at all — including simply changing your mind.

You don't send anything back
Keep the tool and the heads. There is no return shipping to pay, no photographs to send, no forms to fill in, and nobody deciding whether you tried hard enough. You do not have to prove it didn't work.

How to get your refund
Email us at heyheels@outlook.com or call +1 (424) 442-0019 with your order number. One line is enough — you don't owe us an explanation. We process the refund to your original payment method the day we hear from you. Depending on your bank it then appears within 5–10 business days.

Damaged or defective items
If your order arrives damaged or defective, tell us and we will replace it or refund you in full at no cost to you. No photograph required.

Order cancellations
Orders can be cancelled for a full refund any time before they ship. Contact us as soon as possible after ordering — orders typically ship within 24–48 hours.

Late or missing packages
If your tracking shows delivered but you haven't received your package, contact us within 7 days and we will investigate with the carrier and resolve it.

There is no second policy
This is all of it. There is no shorter window hiding underneath this one, there are no separate rules on another page, and opening the box does not void anything.

Questions?
Email: heyheels@outlook.com
Phone: +1 (424) 442-0019